You should be able to use the verification codes to sign in.If this setting was already enabled, please disable it, wait a few seconds, and then re-enable the setting.In your device, please reset your device’s time setting by going to Settings > General > Date & Time, and enable Set Automatically. To make sure that you have the correct time in your Authenticator app, please follow the instructions for your operating system below. Important: If you are logging into your Cardinal Google account on a campus classroom or user area computer, 2-Step Verification is required because the software configuration is refreshed each time the computer restarts, so be sure to have your phone or backup codes with you.The most common cause of 2-factor authentication problems is that the time on your Google Authenticator app is not synced correctly. You need to do this on each computer that you use. If you use different browsers or multiple computers, make sure you check "Don’t ask again on this computer" and adjust your cookie settings on each one. To sign in to Google, open a normal window. You can either set your browser to allow cookies, or you can whitelist Google Account cookies by adding .ĭon't use private browsing because those windows can't use cookies from other sessions. To fix this, edit your browser’s cookie settings. Usually this is because your web browser doesn’t have cookies enabled or is set to delete cookies after a certain period of time. I selected "Don’t ask again on this computer." Why does the browser keep prompting me for 2-Step Verification? Both support verification codes using an authenticator app, SMS text messaging or voice calls. Both support smart phone apps that can receive push notifications for easy one-tap verification. 2-Step Verification and Duo work much the same way. Google 2-Step Verification and Duo are both multi factor authentication software tools that help keep the University's data safe. You respond to Google prompts by tapping a system notification (Android), or by tapping a notification in the Gmail, Google or Smart Lock app (Apple iOS). You respond to Duo requests with the Duo app. You use Duo for access to specific other University services such as VPN, Cardinal Financials or Cardinal Faculty and Staff, as required.īoth Google and Duo can generate push notifications to your mobile device. You use Google 2-Step Verification for access to the University's Google services (e.g., Gmail, Drive, Calendar) and services that login using Google (e.g., Zoom). When do I use Duo versus Google 2-Step Verification? Please also enable additional verification methods. Note: If you sign in to your Google Account on any eligible phone, Google prompts is added as a method for 2-Step Verification automatically. Google may occasionally also ask you to tap a pin number that matches the one displayed on your screen, for extra security. IPhones with the Gmail app, Google app or Smart Lock app signed in to your Google Accountīased on the device and location info in the notification, you can:Īllow the sign in if you requested it by tapping Yesīlock the sign in if you didn’t request it by tapping No Google prompts are push notifications you receive onĪndroid phones that are signed in to your Google Account It is more secure than using voice or text messages. Google prompts can help protect against phone number-based hacks such as SIM card swaps. Using this method, you just tap a prompt rather than enter a verification code. The easiest verification method is Google prompts.
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